Shipping policy
Shipping Policy
At Queen Hair Factory, we are committed to processing and shipping your orders as efficiently as possible.
1. Order Processing Time Orders are typically processed within 1–3 business days after payment confirmation. Processing times may vary depending on product availability, order volume, customization requirements, and holidays.
2. Shipping Methods & Delivery Time We offer shipping options for customers in the United States and other eligible destinations. United States: Estimated delivery within 3–7 business days after shipment for eligible domestic orders. International Orders: Delivery times vary depending on the destination, shipping method, customs clearance, and local carrier services. Delivery estimates are not guaranteed and may be affected by circumstances beyond our control.
3. Shipping Confirmation & Tracking Once your order has shipped, we will provide tracking information when available. Customers can use the tracking number to check the status of their shipments. Please allow time for tracking information to update after the package is collected by the carrier.
4. Shipping Address Please ensure that your shipping address and contact information are correct before completing your purchase. We are not responsible for delivery delays or additional costs caused by incorrect or incomplete addresses provided by customers. If you need to update your address, please contact us as soon as possible. Address changes cannot be guaranteed once an order has shipped.
5. Delayed, Lost, or Damaged Packages Delivery delays may occur due to weather conditions, carrier disruptions, customs inspections, or other unexpected circumstances. If your package is delayed, appears lost, or arrives damaged, please contact us with your order number and relevant photos or tracking information. We will work with you to investigate the issue and determine an appropriate solution.
6. Customs Duties & Taxes International orders may be subject to customs duties, import taxes, or other fees imposed by the destination country. Unless otherwise stated at checkout or agreed upon before purchase, these charges are the customer’s responsibility.
7. Contact Us If you have any questions about shipping or your order, please contact our customer service team through the contact information provided on our website. We appreciate your trust in Queen Hair Factory!